Texas Beauty Supply . com
Categories
Cosmetics
Face Products
Foot Products
Hair Color
Hair Products
Hair Styling Irons
Hair Styling Tools
Human Hair
Nail Products
Perfume Men
    Perfume Women
    Skin Products
    Synthetic Hair

    FAQ




    Rules : Terms and Conditions

    If you have questions or problems that can not be answered in the below paragraphs, please contact by email and directly by telephone (see Info webpage).

  • I want to read the Legal stuff
  • Do I need a beauty license to buy products?
  • When do you charge my credit card?
  • The item in the box is damaged or missing. What do I do?
  • You shipped me the wrong or 'not working' item. What do I do?
  • I want to return an item or the entire order. What do I do?
  • Privacy? What do you do with my information?
  • Are the Color# numbers for Synthetic/Human Hair the same for all companies?
  • What type of Warranty do you provide?
  • I received an out-of-stock message. What now?
  • I didn't receive the item? (I was out of town, busy, ...)
  • Do you ship to Canada?
  • Do you ship International?


    Do I need a beauty license to buy products?
  • No. We sell products that are made for consumers and professionals. Skills and knowledge will vary alot depending on the product.
  • Some of the products are designed to be used only by professionaly Licensed cosmetologists, barber stylists, manicurists and skin care specialists. Use of products by non-licensed cosmetologists, barber stylists, manicurists or skin care specialists may cause serious harm.
  • In summary, If you are not sure how to use a product, then take it to your licensed professional. They can instruct you on its use or perform the needed beauty services.

    When do you charge my Credit Card?
  • When an order is placed, we will attempt to obtain an authorization for the order amount. If you had the shipment method that you choose is invalid (like UPS Ground to Hawaii), then we will modify the order for the correct shipping method.
  • An authorization will check to see if the credit card is valid and may reserve the funds. It is not the same as 'charging' your card.
  • At this time, we may see a message to contact your bank, if the BillTo / ShipTo information is not correct, or other problems.
  • If the bank needs more info, we will send you an email message, or if necesary contact you by telephone.
  • Your card is charged when the package is shipped.

    The items in the box are damaged or missing. What do I do?
  • Please contact us by email or by telephone (214) 432 4251.
  • You need to contact us within 7 days of delivery date. (this is due to time restrictions from UPS / USPS)
  • We will try resolve the issue (ship replacement or credit) but, we may need to do #1 or #2.
  • #1 : If the package was shipped via USPS, we may need you to take the box and contents to the post office (postal paperwork requires recipient, box and contents).
  • #2 : If the package was shipped via UPS, we can start a 'tracer' which then UPS will contact you.

    You shipped me the wrong or 'not working' item. What do I do?
  • Please contact us by email or by telephone (214) 432 4251.
  • You need to contact us within 7 days of receiving date.
  • Please ship the item back to us. (Receipt has a shipping sticker to help you)
  • If we shipped you the wrong item, we will reimburse your shipping cost (via UPS Ground or USPS Postal Mail) to ship the item back to us.
  • We will then ship the correct item to you.

    I want to return an item or the entire order. What do I do?
  • Contact us by email or by telephone (214) 432 4251.
  • You must contact us within 7 days of delivery.
  • Do not open the item. If it has been opened then we can not resell it and can not give you a full refund.
  • There may be a restocking fee. (up to 20%)
  • Ship the item (via UPS Ground or USPS Postal Mail) back to us. (Receipt has a shipping sticker to help you)
  • Note: We can not refund shipping / handling charges. We can not be responsible for the performance of any of these products. If the box or ad says that the product is guaranteed, then, please contact the manufacturer directly.

    Privacy? What do you do with my information?
  • We do NOT sell your information.
  • Your email address is used to inform you of your order status, shipping notification, and order communication. It may also be used to inform you of store specials or other store related items.
  • We use 128bit encryption equipped browsers when viewing your credit card information on Yahoo's secure store system.
  • All corporate computers are running the Symantec/McAfee antivirus software with active subscriptions.
  • YStore software tracks surfing traffic in order to provide the merchant with surfer click patterns, item patterns, sales data, and item preferences.
  • All information available is given to law enforcement agencies when fraud was committed, or to collection agencies in case of non-payment.
  • Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.


    Are the Color# numbers for Synthetic/Human Hair the same for all companies?
  • All synthetic and human hair may vary slightly in color and texture from each shipment. If you do find the color is unsuitable to your needs, please contact us.
  • For the primary colors: Color #1 is Jet Black, Color #1B is Off Black, Color #2 is Dark Brown, and a few colors such as Color #4, #6, #8, #27, #30, #33, and #144 are almost identical among different manufacturers.
  • However, we have seen the descriptions for the color numbers to vary from company to company.
  • If this is your first time ordering from us, it may wise to place to a small order to verify that the color and styles are to your satisfaction.

    What type of Warranty do you provide?
  • If the item fails to operate within 30 days of delivery then please follow our return procedure:
  • a: Contact us by email or by telephone (214) 432 4251.
  • b: You must contact us within 30 days of delivery.
  • c: Ship the item (via UPS Ground or USPS Postal Mail) back to us.
  • d: If possible, we will ship you the replacment or credit your credit card.
  • If the item fails after 30 days of delivery, please follow the manufacturer's warranty procedures. If the product has an warranty, then the warranty information should be on the product's owner card or elsewhere inside the package.

    I received an Out of Stock message. What happens?
  • It is possible to order an item, and then later receive a message that we are out of stock.
  • At any time, till we have actually shipped, you can cancel any single item of your order, or your complete order.
  • If an item is out of stock, we should notify you via email within 3 days of you placing your order.
  • If the item is a hair extension, we will (if possible) upgrade your item to the next longer length without charging you more. If this is not acceptable to you, please let us know. (No one has ever complained yet about an upgrade)

    I didn't receive the item (I was out of town, busy, refused,...)
  • If the package is shipped via UPS, you can track the location of your package. When UPS is unable to deliver to your address, they will send you a postcard so that you can pick it up or request another delivery. However, if they are unable to deliver, they will then send it back to us.
  • If the package is shipped via USPS, the post office will notify you when your package has arrived. You may need to pick it up at the Post Office or the carrier may deliver it to your address. If they are unable to deliver to you, they should send the package back to us.
  • Which will then attempt to contact you via email or phone. If possible, we will credit your credit card for the order amount except for order's shipping cost, unless you contact us to resend the package to you.

    Do you ship to Canada ?
  • Yes. We can ship via UPS Canada Standard Service or via USPS Postal Service.
  • UPS Canada Standard Service - cost is about $9 (depending on area) to ship to you. Packages are insured and trackable. Delivery time is usually less than 2 weeks.
  • Canada Postal Service - packages are not trackable and may take longer than UPS Canada. In most areas, customer pays only Sales Tax when package is delivered.
  • We highly recommend Canada Postal Service for light and inexpensive packages.
  • Canada Customs/Border staff will process packages imported into Canada and add various brokerage fees, charges, sales tax and other handling fees.
  • From a Canadian customer that ordered a $75 USDollar Iron from us said, 'For your information, the cost of the straightner in CDN dollars was $139.44 (USD $87.15@$1.5489). The cost of import taxes, duties etc. was $50.55 CDN (USD $32.64).' (She was happy with us, but, we still wished that import costs were less)
  • From a call to UPS Canada, on a $30 US order; there was about $4.60 Canadian in Taxes, $4.50 CA Dispersement, $6.25 CA Entry/Prep Free, $0.75 CA brokerage, and $4.00 CA Broker COD.
  • From a package shipped to London, Ontario via Postal Service. Order amount was $35 us, which was $55 ca. Customs charged: $3.87 ca GST, $4.42 ca PST, and $5 ca handling fee.(total: 13.29 ca import/customs fee)
  • There is a difference between UPS Canada Standard Service and Canada Postal Service in the amount of import/border costs are charged when package is delivered. (Postal is less)

    Do you ship to countries other than US and Canada?
  • Yes
  • For APO & FPO addresses: Choose USPS Priority Mail as a shipping method, and any payment method.
  • For other addresses: Choose Global Express as the shipping method.

    Legal Stuff
  • Customer Acknowledgment - Customer acknowledges agreement with these Terms of Sale by registering to use and/or using this site, including but not limited to placing an order to purchase a Product from this store.
  • All Sales and Venue In Texas - All sales shall be deemed made in the State of Texas, USA, regardless of the location of the Customer. The Customer agrees that any dispute with this store arising out of the Customer's purchase from this store or use of this web site shall be brought by the Customer exclusively in the state or federal courts situated in Dallas County, State of Texas; and the Customer hereby agrees that such venue is appropriate and that the store's agreement to sell and deliver products to the Customer is dependent on this provision.
  • Governing Law - This Agreement will be governed by the laws in force in the State of Texas. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. Customer hereby agrees that applying Texas Law to this agreement is appropriate and that the Store's agreement to sell and deliver products to the Customer is dependent on this provision.
  • NO WARRANTY - The Store DOES NOT WARRANT THE PERFORMANCE OR INTEGRITY OF ANY PRODUCT. STORE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.
  • LIMITATION OF LIABILITY - IN NO EVENT SHALL STORE BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. UNLESS OTHERWISE REQUIRED BY TEXAS LAW, IN NO EVENT SHALL STORE'S LIABILITY, IF ANY, EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM STORE.
  • Exclusive Agreement - These Terms of Sale represent the complete and final agreement between the Customer and Store for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in Store's invoice for the relevant sale. Terms contained in Customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.

    • FAQ